To collect Net Logs, click the Download Logs button below the error message, or use the steps below. If you’re still having trouble, collect your Net Logs on the Slack desktop app and send them to us so we can investigate further. Step 2: Collect and send us your Net Logs Step 1: Clear the cache and restart SlackĬlick Restart Slack below the error message. When the Slack desktop app cannot connect, it may be because the settings for your network or any security devices (such as a proxy, firewall, antivirus software, or VPN) are interfering. You'll see an error message in the browser you’re using to access Slack. Last updated less than a minute ago… (error will appear in a grey banner) Sorry! Something went wrong, but we’re looking into it. Tip: If you’re an IT or a network admin, learn how to manage connection issues for your network.
If you’re having trouble connecting to Slack on the desktop app or in a browser, learn more about connection issues and how to troubleshoot.
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